Free Shipping Policy
At Lekker Rooibos, we are delighted to offer complimentary shipping on all orders exceeding R900. This initiative is part of our commitment to providing exceptional value and convenience to our customers. Simply add your favorite Annique Rooibos products to your cart, and if your total reaches R900 or more, the shipping costs are on us! Enjoy the luxury of our products delivered straight to your door without any additional charges.
Our free shipping policy is designed to enhance your shopping experience, ensuring that you can indulge in our premium bodycare, skincare, and lifestyle products with ease. Shop now and take advantage of this fantastic offer!
Returns Policy
Strict Conditions for Returns
We understand that sometimes a product might not meet your expectations, and we are here to help. Returns are accepted under specific conditions within 7 days of purchase. To qualify for a return, the product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Please note that items on sale or special promotions are not eligible for returns.
Our returns process is straightforward: contact us at elsie@lekkerrooibos.com within the 7-day window to initiate your return. Once approved, you will receive instructions on how to send the product back to us. We strive to process returns promptly, ensuring a smooth and efficient experience for our valued customers.
Shipping and Returns FAQs
Find answers to your most pressing questions about our shipping and returns policies below.
What is the shipping cost for orders below R900?
For orders below R900, a standard shipping fee of R50 applies.
Do you offer free shipping?
Yes, we offer free shipping on all orders over R900.
How long does delivery take?
Delivery typically takes 3-5 business days, depending on your location.
Can I return a product if I'm not satisfied?
Yes, returns are accepted within 7 days of purchase, provided the product is unopened and in its original condition.
How do I initiate a return?
To initiate a return, please contact us via email with your order details and reason for return.
Are there any items that cannot be returned?
Due to hygiene reasons, opened skincare and bodycare products cannot be returned.